ChoovyLast updated: 11 November 2026
Terms of Service
These terms govern your use of the Choovy platform. Please read them carefully.
1. Acceptance
By creating an account or using Choovy, you agree to these Terms of Service and our Privacy Policy. If you are using Choovy on behalf of an organization, you represent that you have authority to bind that organization to these terms.
2. The service
Choovy provides a platform for creating and managing digital menus and for passing guests’ orders from the menu to the restaurant (to a kitchen screen in the browser, or to the restaurant’s WhatsApp). We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice. We will use commercially reasonable efforts to provide 99.5% monthly uptime.
3. Account rules
One account per restaurant. You must provide accurate information when creating your account. You are responsible for keeping your credentials secure and for all activity that occurs under your account. Notify us immediately at support@choovy.app if you believe your account has been compromised.
4. Acceptable use and prohibited content
You may not use Choovy to upload content that is illegal, infringes third-party rights, or is otherwise harmful. This includes: illegal content (controlled substances, weapons), adult or sexually explicit material, content promoting hate speech or violence, and spam. Violations follow a 3-strike policy. The first two violations result in a warning and content removal; a third violation results in permanent account suspension with no refund for the current period. You may not reverse-engineer the service, circumvent access controls, or use automated tools to scrape or abuse the platform.
5. Content ownership
You retain all ownership of the menu content you upload. You grant Choovy a limited, non-exclusive license to process, store, and display that content solely for the purpose of providing the service to you and your diners.
6. Subscription and billing
Choovy has a Free plan and a paid Pro plan. Pro is billed monthly or yearly in advance. Payments are processed by Dodo Payments (dodopayments.com), our merchant of record, which issues receipts, collects applicable taxes and handles payment disputes. Prices are in USD unless otherwise stated. If a renewal payment fails, Dodo Payments retries it for several days; during that time you keep Pro, after which the account moves to the Free plan.
7. Free plan
The Free plan is free forever and requires no payment card. There is no free trial of Pro: Pro starts when your first payment succeeds.
8. Plan limits
Current limits for each plan are listed on the Pricing page and in your dashboard, and are enforced by our servers. On the Free plan, publishing a menu when another is already live sets the earlier menu back to draft. Ordering from the menu (to the kitchen screen or to WhatsApp), Telegram alerts for staff, the Call waiter button, payment by the restaurant’s own link, a QR code for every table, more than one language per menu, the promo banner and full analytics are part of Pro. If your account moves from Pro to Free, the most recently published menu stays live and other menus become drafts, languages beyond the Free limit are hidden, and the cart switches to showing the order to the waiter; printed QR codes keep opening your menu. Nothing is deleted, and returning to Pro restores it.
8a. Choovy AI
Choovy AI reads uploaded menus and, on Pro, translates them. Its limits are counted per month: on Free from the first day of the calendar month, on Pro from your billing day. An attempt that fails is not counted, and a file or text that was already read or translated is reused at no cost. On Free, Choovy AI requires a confirmed email address. To keep the service available for everyone, we may pause Choovy AI temporarily under exceptional load, first on the Free plan; published menus are never affected. Machine translations and imported content may contain mistakes: check prices and names before publishing.
8b. Orders, alerts and payments
Choovy passes orders and waiter calls from guests to your restaurant; it is not a party to the sale. You are the seller: you are responsible for your menu (prices, descriptions, allergens, availability), for accepting, preparing and delivering orders, for taxes and for any refunds to guests. Choovy charges no commission on orders and never receives or holds guests’ payments: guests pay you at the venue or through your own payment link, and you confirm that the money arrived. Orders arrive on the kitchen screen only while a kitchen screen is on and connected to the internet; the menu stops taking Choovy Direct orders while none is. Telegram alerts depend on Telegram and are an aid, not the place where orders are handled. You receive guests’ names, phone numbers and addresses only to fulfil their orders: do not use them for anything else, and handle them as your local law requires.
9. Cancellation
You may cancel Pro at any time from the Billing page. Cancellation takes effect at the end of the period you have already paid for, after which your account moves to the Free plan. You can delete your account and data at any time by contacting support@choovy.app.
10. Limitation of liability
Choovy is provided "as is." To the maximum extent permitted by law, Choovy's liability for any claim arising out of or related to the service is limited to the amount you paid in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
11. Governing law
These terms are governed by the laws of the jurisdiction in which you operate your restaurant. Any disputes will be resolved in good faith through direct communication first. Where required by local law, alternative dispute resolution mechanisms apply.
12. Changes to these terms
We may update these terms from time to time. Material changes will be communicated by email at least 14 days before they take effect. Continued use of Choovy after that date constitutes acceptance.
13. Contact
Questions about these terms? Email support@choovy.app.
Questions? Email support@choovy.app.