ChoovyLast updated: 11 November 2026
Refund Policy
Our commitment to fair, transparent billing.
1. Try before you pay
Choovy has a Free plan that costs nothing and needs no card, so you can try everything that matters before paying. There is no Pro trial and nothing is charged until you choose to upgrade.
2. 14-day money-back guarantee
If you upgrade to Pro and are not satisfied, you may request a full refund within 14 days of your first payment. Contact support@choovy.app with your account email and the charge date. This applies to the first payment only.
3. Monthly subscriptions
Monthly subscriptions are billed in advance at the start of each billing cycle. If you cancel, you retain access until the end of the current billing period. We do not provide pro-rata refunds for unused days on monthly plans after the 14-day guarantee window.
4. Annual subscriptions
Annual subscriptions are billed in full upfront for 12 months. If you cancel within 14 days of your first annual payment, you may request a full refund. After 14 days, annual subscriptions are non-refundable, but you retain access through the end of the paid period.
5. How Dodo Payments handles payments
All payments for Choovy plans are processed by Dodo Payments, our merchant of record. Dodo Payments issues receipts, handles tax collection, and manages payment disputes. In some regions, refund requests may be processed directly by Dodo Payments in accordance with local consumer protection laws.
6. Exceptional circumstances
We review refund requests for exceptional circumstances, such as accidental double charges or documented service outages exceeding 24 hours. To request a refund, email support@choovy.app with your account email, the charge date, and a brief description of the issue. We respond within 3 business days.
7. Chargebacks
If you initiate a chargeback rather than contacting us first, your account will be immediately suspended pending resolution. Please contact support@choovy.app before filing a dispute. We are happy to resolve issues directly.
8. Orders placed with a restaurant
This policy covers payments for Choovy plans only. Choovy never receives guests’ payments for food orders: a question about an order placed through a menu, or a refund for it, is settled with the restaurant.
9. Contact
For refund requests or billing questions, email support@choovy.app. We aim to respond within 3 business days.
Questions? Email support@choovy.app.