ChoovyLast updated: 11 November 2026
Privacy Policy
This policy describes how Choovy collects, uses, and protects information about you.
1. Who we are
Choovy is an independent digital menu platform. We are not a registered business entity. References to "we", "us", or "Choovy" refer to Choovy as a service. For questions or requests, contact support@choovy.app.
2. Information we collect
We collect what restaurant owners give us: the email address of the account, the restaurant's name, address, phone number, opening hours and other details shown on the menu, and the menu content itself (text, prices, photos). Our hosting and database providers keep standard technical logs (IP address, browser, time of request) for security and troubleshooting. What we collect about guests is described in section 5.
3. How we use your information
We use this information to provide and improve Choovy, process payments for the Pro plan, send transactional emails (account confirmation, password reset, billing notices and replies to your messages), and show you analytics about your own menus. We send no marketing email and we do not sell personal information.
4. Menu content and processing
Menu files you upload are stored in our private storage so they can be processed and re-processed if something fails; uploaded source files are deleted automatically 30 days after processing. To turn them into a menu we first extract text on our servers or in your browser. To import and translate menus we use third-party AI processing providers: they receive only the content of your menu (its text, and images of menu pages when a page has to be read as a picture), and only to carry out that request. They never receive your account details or any data about your guests. Some of these providers may keep or use what they receive under their own terms, so upload nothing but your menu. We do not use your content to train our own models.
5. Diner data
Choovy does not ask guests to sign up and builds no profile of them. Menu analytics: when a guest opens a menu we record anonymous events (menu view, dish view, language, search term, device type, the table whose QR code was scanned, “order sent”) linked to the menu, not to a person. To count unique visits the guest’s browser keeps a random identifier in local storage on their own device; it is never combined with other data and we do not do ad tracking, pixels, or guess age or gender. Orders: orders sent via WhatsApp go directly from the guest’s phone to the restaurant; Choovy does not receive or store their contents. When a restaurant takes orders through Choovy Direct (its Choovy kitchen screen), we store the order for that restaurant: the dishes, the table, any comment, and for pickup or delivery the name, phone number and address the guest enters. The restaurant sees these to fulfil the order. If the restaurant has connected its staff Telegram chat, the same order details are sent to that chat as an alert. The name, phone number and address are erased from our database after 30 days; messages already delivered to the restaurant’s Telegram stay in that chat under Telegram’s terms. To stop abuse we keep one-way hashes of the guest’s network address and of a random identifier stored on the phone for 24 hours, never the address itself. Call waiter: when a guest taps Call waiter we record the table and the time and send them to the restaurant’s staff chat; this record holds nothing about the guest and is deleted after 30 days. Order notifications: if a guest asks to be notified when the order is ready, their browser gives us a push address, which we delete within two days of the order closing. On the guest’s own phone, the menu remembers the cart, the last orders and, for convenience, the name, phone number and address typed at checkout; this stays in the browser’s local storage, can be cleared at checkout, and is not readable by other sites. Payment: guests pay at the venue or through the restaurant’s own payment link. Choovy never receives or handles guests’ payments.
6. Third-party services
We share data only with providers needed to run Choovy: Supabase (database, authentication, file storage), Vercel (hosting), Dodo Payments (payments for the Pro plan; it processes card data independently, we never see or store card details), Resend (transactional email), Telegram (order alerts and waiter calls, only for restaurants that connect a staff chat), the push services of browser vendors (order notifications a guest asked for) and the AI processing providers described in section 4 (menu content only). WhatsApp messages are sent by the guest from their own phone, not by us.
7. Cookies
We use only essential cookies: the session cookie that keeps restaurant owners signed in, a device session cookie for kitchen screens, and two preference cookies on our own site (language and light or dark theme). Public menu pages set no cookies; they use the local storage described in section 5. We do not use advertising or third-party tracking cookies.
8. Data retention
Your account data is retained for as long as your account is active. If you delete your account, your personal data and menu content are deleted within 30 days. Uploaded menu files are deleted 30 days after processing. Guests’ names, phone numbers and addresses on orders are erased after 30 days; the rest of an order (dishes, totals, times) stays in the restaurant’s order history. Waiter calls are deleted after 30 days. Menu analytics hold no personal data and are kept while the account exists.
9. Your rights
You may request access to, correction of, or deletion of your personal data at any time by emailing support@choovy.app. We will respond within 30 days. If you are in the EEA or UK, you also have the right to data portability and to lodge a complaint with your local data protection authority.
10. Security
We implement industry-standard security measures including TLS encryption for data in transit. All database connections use row-level security enforced by Supabase. Access to production systems is restricted.
11. Changes to this policy
We may update this policy from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of Choovy after that date constitutes acceptance of the updated policy.
12. Contact
Questions about this policy? Email support@choovy.app. We aim to respond within 3 business days.
Questions? Email support@choovy.app.